Call Us: (920) 980-8272 • Email Us!

Frequently Asked Questions (FAQs)

We know you’re excited about your trip to Ireland! Here are some FAQs

Q. Where is the Old Ground Hotel?
A: The Old Ground Hotel is located on O’Connell Street in the town of Ennis in the center of County Clare, Ireland. The phone number is 011.353.65.682.8127.

Q: How often do you send a group and what is included in the cost?
A: We send groups monthly, departing on Wednesday and returning the following Thursday. The price includes roundtrip airfare, seven night’s accommodations and daily breakfast.

Q: Can you describe the accommodations?
A: The Old Ground Hotel recently underwent a significant refurbishment program and is a Four Star Ennis Accommodation Rating hotel. All bedrooms are furnished with fresh, crisp linens and the softest duvets and pillows to ensure a great night’s sleep. Each room contains a sitting area, a power shower and a wide range of complimentary toiletries. Rooms with air-conditioning, sound systems and wireless internet may be requested.

Q: How can I check for availability?
A: You can contact Kari Miller at (920) 362-6393 or email Kari at kari@bestirishtour.com and she will respond to you as soon as possible, typically within 24 hours.

Q: How can I pay for the trip?
A: We accept personal checks and credit cards.

Q: How far in advance should I book my trip and make my deposit?
A: We can reserve a place for you as soon as you have made your decision. Your deposit and mandatory registration form should be received 10-14 days after making your reservation. The name you provide on your reservation form must match your passports exactly. Flight reservations will be made within 3-4 weeks of receiving your deposit. Name changes cost $200. Tickets are non-refundable.

Q: When is the balance due?
A: The balance is due 90 days before your departure (depending on when the flight is booked).

Q: From where does the tour depart?
A: The tour departs from Chicago’s O’Hare airport. It is your responsibility to get to the airport 2.5 hours before departure. Kari would be happy to recommend a bus or chauffeur line for you if you’d like.

Q: Are the daily tours mandatory or optional?
A: We have gone through great lengths to construct a great daily tour program for you. You will be escorted through the many great sights and attractions of Ireland’s West coast. However, these tours are optional and do require an additional cost to participate.

Q: I don’t have a passport. Where do I get one and how long does it take?
A: You may apply for passports at your local post office. Passports take about thirty days to obtain but the process can usually be expedited for an additional fee. 

Q: What if I want to cancel or change my plans?
A: Cancellation fees are the full amount of the deposit. Tickets are nonrefundable.

Q: What type of currency should I bring with me?
A: Ireland’s currency is the Euro. Money can be exchanged once you arrive in Ireland, but Irish banks will not exchange $100 bills. Visa and Master Card are widely accepted throughout Ireland. If you bring traveler’s checks we recommend $20 increments. We also recommend calling your credit card company to inform them that you will be using your card outside the United States. You will have the opportunity to visit a bank on your first day in Ireland and throughout the week to exchange currency.

Q: What is the time difference?
A: Ireland is six hours ahead of Central Standard Time.

Download the Visit Ennis App for your phone. • Co. Clare, Ireland • Flynn Hotels

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